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Genova diagnostics5/7/2023 ![]() ![]() I pay all of my bills on time and am now being sent to collections because they don't run their business correctly. I did not choose a service for over $1000. If they don't have full payment they shouldn't release the test results. I only approved the easy pay option of $149 and they never contacted me to let me know that they would be charging me over $1000. They have complaints against them on multiple websites, including the Better Business Bureau. I am also in a dispute with Genova Diagnostics. Could it possibly have been because of a bad reputation? I do not know, but would not be surprised. I wonder why they changed their name from Great Smokies Diagnostic Lab. Would it really have hindered them to bill my insurance prior to lining their pockets even further? Blue Cross Blue Shield of Massachusetts and Brigham and Women's Hospital (Boston) are reputable organizations. I find their heavy-handed collection practice dispicably greedy. Hey, who needs to eat, never mind having some small holiday celebration during this difficult time. I never signed any paperwork with Genova Diagnostics agreeing to participate in this "PayAssurance" plan.Īlthough I had said I would pay in installments on this unagreed upon, they are demanding payment before the end of this month. I am, of course, willing to pay any copayment due, as I do consider that my responsibility.ĭespite much back-and-forth communication, Genova Diagnostics refuses to bill my insurance plan until I submit payment of $149 - because that is their policy according to their "PayAssurance" plan. I wrote back twice, providing all insurance information, informing them of my financial situation and respectfully requested they bill my insurance carrier. I eventually received a bill from Genova Diagnostics for approximately $650. I have excellent coverage through Brigham and Women's Hospital. All other blood work would be covered, if not in full, at least substantially. At the time of that visit, he had explained there would be a $149 out-of-pocket expense for some testing, and I was given materials needed for submitting 4 timed saliva and urine samples - along with paperwork showing prepayment of $149.īetween my husband being out of work for over two years and myself now out on unpaid medical leave, I chose not to pursue that part of the testing. A few months back I was treated by a physician and had several blood tests performed. ![]()
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